Quality Assurance Policy

At Embryolab, we provide the most advanced services in the field of Medical Assisted Reproductive Technology and stand by the people who trust us at every stage of their journey to make their dream come true, with dedication, care, and genuine interest.

For us, quality is not just another goal, but a commitment that guides every step we take. Our values are centered on people, innovation, technological excellence, and sustainable development, in order to provide optimal services and create a positive impact on society.

Our Vision speaks to the hearts of all and serves as a guide in our long journey: “At Embryolab, people with passion and respect for the dream, dedicated to knowledge, Change lives, create families.“

Our Mission is to treat and prevent infertility with a personal approach. From the moment an employee enters the premises of the Unit, they dedicate themselves to the noble mission they must carry out. And this can only be achieved through the dedication of all of us, so that we succeed in:

• Achieving the utmost satisfaction and care of the people who trust us
• Ensuring a creative and harmonious work environment
• Providing high-level certified services
• Continuous and prudent development and evolution of the company and its people.

The Values ​​leading our company are:

Transparency: We build our relationships with complete transparency and strictly adhere to confidentiality terms. Embryolab was the first in Greece to implement a monitoring system for all its processes, ensuring that couples are fully informed at every step, including timelines, laboratory and clinical findings, as well as all available options throughout the treatment. The two ISO certifications held by the Unit, which are renewed annually, ensure the adherence to procedures at every step. Every woman or couple who chooses Embryolab for IVF treatment has the opportunity to evaluate every step of their treatment.

Innovation: At Embryolab, innovation and technological excellence are our driving forces. We combine scientific knowledge with technological superiority, adopting the most advanced technologies and methods in medical assisted reproduction. The state-of-the-art laboratory, equipped with cutting-edge technology, timelapse technology, and Artificial Intelligence (AI), ensures the best possible development environment for precious embryos and the highest success rates in the treatments we offer. The personalized clinical approach, with scientifically proven and safe in vitro fertilization and fertility preservation treatments, along with next-generation 4D medical technology equipment, complete our innovative approach to IVF.

Care for People and the Environment: Caring for individuals and couples with deep appreciation for each person’s uniqueness and sensitivity. This is what we like to call “the science that cares.” Our human-centered approach prioritizes the needs of each individual, while simultaneously committing to sustainable development by adopting practices that respect the environment and reduce our ecological footprint. For us, caring for people is directly connected to caring for the planet.

Trust: Our daily standard—a reality we share with the couples who place their trust in us. By acknowledging the current situation, we can determine the right treatment and the most suitable techniques. By utilizing all the capabilities of technology, we communicate directly both interdisciplinarily and with the couples themselves. We provide thorough information about every stage of the treatment process, offering complete honesty and accurate details. In this way, we strengthen trust and cultivate a strong relationship.

Our team works in a coordinated manner on the following pillars:

• Personalized Approach: Every individual is unique. At Embryolab, we treat each person as a distinct entity, offering personalized treatments and support tailored to their particular needs.
• Passion for Science, commitment to Excellence, and love for Knowledge define our team. Through ongoing education and adaptation to new developments, we ensure that our services remain at the forefront of science and technology.
• Dedication to People: Our primary goal is to help people create the family they dream of. We stand by them at every step with responsibility, respect, and dedication, striving to improve their quality of life and achieve the desired outcome.
• Consistency with Our Vision: We Change Lives, We Create Families. Guided by science, innovation, technological excellence, and care, we bring joy and hope all people who trusts us. Through our holistic approach, we aim to bring positive changes to people’s lives, creating a better future for them and their families.

The Management of Embryolab is committed to:

• Full compliance with legal and regulatory provisions governing national as well as the European legislation.
• Careful selection, training, and development of its people.
• Optimal operation in each department, based on the values and the Corporate Governance and Responsibility Code of Embryolab.
• Clear goals for each employee, ensuring objective assessment and transparency.
• Investments in innovation and modern infrastructure.
• Ensuring a work environment that is characterized by safety and hygiene.
• Developing a strong network of scientists to provide a holistic approach to the causes of infertility.
• Utilization of measurable performance indicators to achieve continuous improvement of the Quality Management System.

The Quality Management System implemented at Embryolab is based on the ISO 9001:2015 & EN 15224:2017 standards.